Understanding Enterprise Knowledge Management
Enterprise knowledge management is a critical process that helps organisations manage their knowledge assets effectively and use them whenever necessary, and by whoever needs it. This process involves the creation, capture, storage, retrieval, and dissemination of knowledge within an organisation and provides several benefits, including:
• Increased innovation.
• Improved decision-making.
• Enhanced collaboration.
Effective enterprise knowledge management necessitates the right interplay of people, processes, and technology, and the creation of a knowledge management strategy aligned with the goals and objectives of the organisation. It also involves the development of processes and procedures for capturing, storing, and sharing knowledge, along with the use of the right technologies to support these processes. This is where Glean comes in.
Glean: The AI-Powered Work Assistant for Knowledge Management
Glean is the Artificial Intelligence (AI)-powered work assistant whose mission is to “Bring people the knowledge they need to make a difference in the world.” Glean provides enterprises with the digital tools they need to find information in the fastest, easiest, simplest way possible.
Glean revolutionises knowledge management for modern teams by consolidating all company knowledge into one accessible platform. Whether it’s finding quick answers to frequently asked questions, organising collections of links and documents, or creating memorable go-links for common resources, Glean streamlines the process for easy discovery and navigation.
In other words, Glean serves as a central hub for knowledge management, empowering teams across all departments with knowledge when they need it, where they need it.
Ask and Glean shall answer. Glean’s Answers surfaces the most relevant responses to queries, even for variations of questions, so you can get the answers that you need and say goodbye to redundant responses. Its seamless integration with Slack allows for easy saving and automatic surfacing of answers from conversations, while admin controls ensure that specific answers are visible only to designated departments, maintaining information security and relevance.
Learn more about Glean’s Answers by watching this video.
Organisation is crucial to effective knowledge management, and Glean’s Collections enables it. With Collections, organisations can organise links and documents into comprehensive collections, complete with customised descriptions for each item. These collections are easily discoverable through search and can be shared across the organisation, fostering collaboration and knowledge sharing.
Learn more about Glean’s Collections by watching this video.
Accessing information doesn’t have to be laborious and complicated. With Glean’s Go Links, resource access is made simple using short, memorable links generated by Glean. No more struggling to recall lengthy URLs; instead, use intuitive go-links to navigate directly to desired destinations. Glean’s flexibility supports variable URLs, ensuring reliable access to the right resources without the need for precise memorisation.
Learn more about Glean’s Go Links by watching this video.