INFORMATION TECHNOLOGY

IT departments can now drive profitability, sustainability, and growth in this digital age. The potent mix of LLMs and generative AI can help ensure these goals are met by enhancing organisational efficiency, resource availability, and team performance.

For instance, IT teams can leverage the few-shot learning behaviour of LLMs to maximise return on investment when training data is scarce for newly built systems and protocols. Similarly, IT departments can use generative AI to power self-help service desks and troubleshoot alerts quickly and expeditiously by analysing log data, triaging root causes, and providing recommended solutions. IT teams can even use GPT and LLMs to identify potential security threats to fortify the company’s cybersecurity posture.

SOFTWARE ENGINEERING

Software engineers need to boost productivity, improve software quality, and accelerate delivery to drive business success. Having the right tools and technology ensures these are achieved.

Generative AI is among these solutions, providing software engineers with functioning codes to get started so they can build and deliver working software faster and with less labour. Similarly, GPT can help software engineers with technical writing—a skill that even the best often struggle with. GPT helps software teams save time, prevent mistakes, and ensure good, reliable record-keeping by automatically generating the needed engineering documentation.

SALES AND MARKETING

Impactful sales and marketing bring in revenue, and concerned teams can leverage GPT to ensure high-impact work gets done quickly and efficiently.

For instance, generative AI can help sales and marketing teams craft better strategies, analyse results, and respond to customer queries in less time as compared to when everything is done manually. With GPT, these concerned teams can also make better, data-driven decisions, track and organise voluminous data, boost lead generation, and kickstart creative, compelling content campaigns using AI-generated output.

HUMAN RESOURCES

Human resources is not just tasked with hiring the right people for the right job. It must also make sure these hires stay, mediate disputes, take care of payroll, dispense benefits, improve the employee experience, and more. These are laborious, time-consuming tasks that AI can help with.

For instance, GPT can automate job requirement fulfilment analysis and screen applicants’ qualifications, achievements, and credentials fairly quickly. It can also be configured such that it automatically recommends certain applicants for the right roles. Crucially, GPT can analyse patterns in employee turnover and trends in employee satisfaction—and then help HR craft the right policies and strategies to ensure better employee retention.