Project managers, analysts, and CIOs alike can interact with and benefit from the robust functionality of SymphonyAI Summit. From incident management, service automation, and operational intelligence to executive dashboards, comprehensive integrations, and multi-tenancy—learn how SymphonyAI Summit can help you achieve your business outcomes and achieve higher enterprise productivity.
Milliken’s 7,000 employees work globally, so even the smallest technology outage can cause a considerable impact. IT support is critical in ensuring that business operations run smoothly and successfully. For which, robust processes and well-adopted ITSM and ITAM solutions are foundational.
As the company digitally transformed, it realised that it needed to improve collaboration and customer experience, and it’s existing, separate solutions for ITSM and ITAM were no longer viable.
The Milliken team was looking for an integrated ITSM-ITAM solution that provided better self-service, automation, and knowledge-handling capabilities, while also supporting asset life cycle management. And the answer was – SymphonyAI Summit.
By partnering with SymphonyAI Summit, Milliken delivered an integrated global solution across its support centres in 13 countries with a 100% employee adoption rate. The intuitive UI and UX, self-service features and automation helped Milliken enhance customer experience significantly while bringing down the Total Cost of Ownership (TCO) drastically.
After assessing numerous products and analysing leading industry firms such as Gartner, Milliken selected SymphonyAI Summit as its technology partner. The benefits of this partnership include:
• A significant reduction in costs for software operations and vendor support.
• Improved user experience and satisfaction.
• Enhanced business continuity through streamlined processes, automation and digital transformation.
• Increased the visibility of the asset life cycle.
• Optimised cost control of its asset portfolio.
• Improved efficiency.
• Increased user engagement with self-service.
• Improved IT support operations through automation, self-help and an intuitive knowledge base.
• Better future planning.
Milliken & Company required a new ITSM and ITAM product suite to better enable its digital transformation initiatives and to ensure business continuity. Watch this video to find out how the industrial manufacturer was able to modernise its operations, improve the customer experience and significantly save up on costs with SymphonyAI Summit.