(Demo) Intelligent Assessment - Is Your ITSM Ready for Today’s IT Challenges or Does It Need an Upgrade? (SymphonyAI Summit)

AOPG Insights

Intelligent Assessment

Is Your ITSM Ready for Today’s IT Challenges or Does It Need an Upgrade?

1. Do you follow ITIL best practice guidance for IT Service Management?

No, we don’t follow ITSM best practices.

We partially follow ITIL best practices.

Yes, we follow ITSM processes that are fully standardised and institutionalised.

2. Does your ITSM reduce Mean Time To Resolve (MTTR)?

No, our ITSM does not reduce Mean Time To Resolve.

Our ITSM reduces Mean Time To Resolve but only to a certain degree.

Yes, our ITSM significantly reduces Mean Time To Resolve.

3. Is your ITSM hybrid work-proof?

No, our ITSM is strictly office-based.

Somewhat. Our ITSM is starting to take into account the needs of teams working remotely.

Yes, our ITSM can attend to the IT needs of both on-prem staff and remote teams.

4. Is your ITSM fully automated?

No, nothing in our ITSM is automated at all.

Somewhat, as certain parts of our ITSM are already automated.

Yes, our ITSM is fully automated.

5. What's your roadmap to AI and Automation to IT Service Management?

We do not have a roadmap for AI and Automation in our IT Service Management.

We have implemented some degree of AI and automation, and plan to implement more in the future.

We are going all in on AI and automation for our IT Service Management.

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