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Generate a custom detailed White Paper – emailed to you with details of How Can Microsoft Dynamics 365 Customer Insights Improve Your Customer Journey?


Intelligent Assessment

1. Do you have separate databases that contain customer or prospect data? (Include everything from billing systems to social media followers.)

2. Can you accurately identify customers/prospects whenever they engage with you across every platform? (e.g From EDMs to clicking on an ad, to downloading an e-book?)

3. Are you able to predict likely customer behaviour from their online activities? (e.g. Customer churn.)

4. Are you using modern technology like AI to better segment your customers?

5. Are you able to use real-time analysis to create time-sensitive customer engagement?

6. Do you consistently find ways to optimise your customer/prospect journeys?